Refund policy

Buyers who are private individuals (consumers) have a withdrawal period of 14 days from delivery of their order in which, after informing the seller, they may return the product for an exchange or refund without penalty, except for the cost of return. The product must be returned in perfect condition, including its packaging and accompanied by the delivery note. Return costs are borne by the buyer. Personalised products (engraving, resizing, made-to-measure creations) are not eligible for withdrawal.

The refund, including the initial delivery costs (excluding any surcharge for a delivery method more expensive than standard delivery), is made no later than 14 days after receipt of the withdrawal request. We may wait until we have received the returned product before issuing the refund.

Complaints and disputes will always be handled with careful attention. All complaints, exchange or refund requests must be sent by e-mail to sav@bijouterielambert.be or via the returns page.

The full conditions are set out in our terms and conditions of sale.